Refund policy

Virtual Nihongo Refund Policy
Last Updated: April 24th, 2026


About

This refund policy is part of our Terms of Service and specifically governs the relationship you (“Client”) have with Virtual Nihongo LLC (“Virtual Nihongo,” “we,” “our,” or “us”) in regards to all matters related to refunds. This includes access to, and use of, our websites, applications, online courses, tutoring services, and any related products or services (collectively, the “Services”).


General Provisions

TO THE EXTENT PERMITTABLE BY LAW, BY USING OUR SERVICES YOU AUTHORIZE US TO MAKE THE FINAL DECISION REGARDING ANY AND ALL REFUNDS, INCLUDING BOTH PARTIAL AND FULL REFUNDS. THIS MEANS THAT, DEPENDING ON YOUR SPECIFIC SITUATION, CIRCUMSTANCES MAY ARISE WHERE WE CANNOT OR WILL NOT ISSUE YOU A REFUND UNDER THE TERMS OF THIS POLICY. 

We address refunds on a case-by-case basis. We set this policy as a general guideline for our customers to understand which situations are most likely eligible for refunds and which ones are most likely ineligible.

We cannot refund you under any circumstances in the following situations, unless required by law:

  • When you no longer wish to use our Services at a time outside of the valid refund period as defined under this policy, or,
  • When you do not follow the procedures outlined in this policy when requesting a refund, and your failure to follow procedures impacts our ability to give you a refund, or,
  • You violate our Terms of Service.

Courses

The valid refund period for all courses is from the moment you make a purchase to the date of the second class.

Tutoring Services

The valid refund period for all tutoring sessions is from the moment you make a purchase to 24 hours before your first lesson.

Other Information

Other situations where a refund is likely to be accepted include:

  • We make an error in regards to your payment that leads to you being charged more than you should have, or,
  • We make an error in charging you when you have already cancelled your use of the Services with us, or,
  • We are required by law to issue you a refund, or,
  • An act of nature outside of your control causes an error or other issue in regards to your payment.

Please note that completed lessons and delivered digital content are non-refundable.


Procedure
If you wish to request a refund, please email marketing@virtualnihongo.org. Please clearly indicate what service you are requesting a refund for. Include the date and time of payment, any relevant information that would help us make a determination regarding the validity of the refund, and how you would like to be refunded. Please note that submitting a request does not mean that you will be guaranteed a refund.

If you do not receive a response within 5 business days, please send a follow-up email.