Terms of service

Virtual Nihongo Terms of Service
Last Updated: December 21st, 2025

These terms of service govern the relationship between Virtual Nihongo LLC (“Virtual Nihongo LLC,” “we,” “our,” or “us”), and you. This includes access to, and use of, our websites, applications, online courses, tutoring services, and any related products or services (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility

You must be at least 16 years old (or the age of digital consent in your jurisdiction – whichever is higher) to use our Services. If you are under 18, you may use the Services only with the consent and supervision of a parent or legal guardian.

2. Payments, Subscriptions & Refunds

2.1 Pricing

All prices are listed in the currency indicated at checkout and may change at any time. 

2.2 Billing

By purchasing a subscription, course, or lesson package, you authorize us (or our payment processor) to charge the payment method you selected at checkout. 

2.3 Subscriptions

If the Services include recurring subscriptions:
They may renew automatically unless canceled prior to the renewal date.
You may cancel anytime by notifying us via email.

2.4 Refunds

TO THE EXTENT PERMITTABLE BY LAW, BY USING OUR SERVICES YOU AUTHORIZE US TO MAKE THE FINAL DECISION REGARDING ANY AND ALL REFUNDS, INCLUDING BOTH PARTIAL AND FULL REFUNDS. THIS MEANS THAT, DEPENDING ON YOUR SPECIFIC SITUATION, CIRCUMSTANCES MAY ARISE WHERE WE CANNOT OR WILL NOT ISSUE YOU A REFUND UNDER THE TERMS OF OUR REFUND POLICY. 

Refunds are offered only according to our published refund policy, unless required by law.
Completed lessons and delivered digital content are non-refundable. At any moment, we may change our published refund policy. We will make a good faith effort through electronic means to notify you of these changes.

3. Tutoring & Scheduling Policies

Lesson availability is subject to tutor schedules. Lessons must be canceled or rescheduled at least 24 hours in advance (excluding unavoidable situations, such as an act of nature), and you must notify the tutor of the cancellation via electronic means. Failure to notify your tutor in a timely manner of a cancellation, or missing a lesson, means that you agree to incur the lesson’s charge without a full or partial refund.

We have every right to reschedule bookings with notice or to cancel bookings.

4. User Conduct

You agree not to:

  • Use the Services for any unlawful purpose
  • Harass, threaten, or harm staff, tutors, or other users
  • Share or redistribute proprietary learning materials
  • Attempt to hack, interfere with, or disrupt the Services
  • Use AI tools to replicate, scrape, or mass-download course content

Violation of the Terms outlined in this document may result in termination of access to the Services without refund.

5. Intellectual Property

All course materials, videos, practice exercises, images, documents, audio, text, and other content provided through the Services are owned by Virtual Nihongo LLC or its licensors.

You are granted a limited, non-exclusive, non-transferable, revocable license to access the content for personal, non-commercial learning only.

You may not:

  • Copy, reproduce, or distribute materials
  • Record lessons without permission
  • Sell or license our content to others
  • Use our brand name or trademarks without authorization

You agree that at the conclusion or termination of your use of our Services, that you will lose access to content associated with our Services.

6. Third-Party Services

The Services may link to or integrate with third-party platforms (e.g., payment processors, video conferencing tools).
We are not responsible for the availability, security, or content of third-party services.

7. Disclaimers

The Services are provided “as is” and “as available.” By using our Services, you accept their present state, regardless of condition.


Virtual Nihongo LLC does not guarantee that:

  • You will achieve any specific learning outcome by using our Services
  • The Services will be free from errors or interruptions
  • Content will always be up to date or available

We are not liable for delays, failures, or losses resulting from circumstances beyond our control.

8. Limitation of Liability

To the fullest extent permitted by law, Virtual Nihongo LLC is not liable for any indirect, incidental, or consequential damages. Our total liability for any claim arising from the Services will not exceed the amount you paid to us in the 12 months preceding the claim.

Some jurisdictions do not allow certain limitations; these limitations apply only as allowed by law.

9. Data Privacy and Use

We may collect data associated with you when you use our Services. This may include:

  • Your full name
  • Email address and/or phone number
  • Billing information
  • Your likeness

In addition, we collect any data that you openly share with your instructor or other staff while using our Services.
These might take the form of files, photos, videos, documents, and any other form of media which you share with and/or upload to us. This could also include content that you make in courses, such as homework or projects. We collect this information to grade assignments, provide services, and complete payments.

Your data may be used to improve or expand our Services, including through sharing data with third-party services. The third-party services we work with may change over time, so we’ll ask you for your consent if you are affected by such changes.

When you interact with a third-party service through use of our Services, you agree that you will not hold Virtual Nihongo responsible for the third-party’s respective policies regarding data collection or other conditions.

9. Indemnification & Mediation

You agree to indemnify and hold harmless Virtual Nihongo LLC, its staff, and its partners from any claims, damages, or losses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your interactions with staff or other users

Before pursuing legal actions such as litigation or arbitration, you agree to resolve any disputes between you and us through the terms set forth in this contract, or our other policies, through mediation with a neutral third party. In the event that mediation fails to produce an acceptable outcome for all parties involved, you agree to pursue arbitration with a third-party arbitrator first before pursuing litigation.

The responsibility of paying expenses related to mediation or arbitration will be negotiated between you and us. In the event that neither party agrees on the responsibility of expenses, you agree to split the cost of the mediation or arbitration between us in a 50%-50% split.

You must submit a written notice to us that you wish to pursue mediation or arbitration. The third-party neutral mediator must be agreed upon with consent of all parties involved. If the parties cannot agree on a mediator, the service of an external third-party mediation provider entity will be used.

The mediation shall be treated as a settlement confirmation and any information shared during the mediation or the outcome of the mediation itself, including the terms of the mediation set forth, shall be considered confidential.

10. Termination

We may suspend or terminate your access at any time if we believe you violated these Terms or engaged in harmful or illegal activities.

You may stop using the Services at any time. You must notify us of your intent to stop using our Services so we can process your decision in an efficient manner, including any refunds and data-related issues. If you do not notify us, you risk being billed for a Service which you no longer use, and other issues.

See our refund policy for more information regarding refunds. In general, termination of use of our Services does not guarantee a refund unless required by law.

11. Changes to These Terms

We may update these Terms occasionally. We will provide notice of any changes to these terms to you via electronic means. We will make a good faith effort to notify you of these changes in advance when possible. Continued use of the Services after changes constitutes acceptance of the new terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Virtual Nihongo LLC operates, without regard to conflict of law principles.

13. Contact Information

If you have questions about these Terms, contact us at:
admin@virtualnihongo.com